FAQs

Acara Contract Employee - Frequently Asked Questions

NEW - Proof of Vaccination FAQs

  • The record of immunization from a health care provider or pharmacy
  • A copy of the U.S. COVID-19 Vaccination Record Card
  • A copy of medical records documenting the vaccination
  • A copy of immunization records from a public health, state, or tribal immunization information system
  • A copy of any other official documentation that contains the type of vaccine administered, date(s) of administration, and the name of the health care professional(s) or clinic site(s) administering the vaccine(s).

The vaccine status information and proof of vaccination will be stored on a third-party tool with sufficient data privacy protections in place. Access to this information will be restricted to a need-to-know basis within the company.  It will be necessary for the company to communicate at least some information about employees’ vaccination status to those employees responsible for enforcing face covering policies, involved in reviewing circumstances in which an employee contracts COVID-19, or involved in any necessary COVID-19 testing process.

We will partner with our clients that control your worksite so that there is a consistent policy for all those present. We hope to be able to communicate any policy decisions to you soon, and certainly with enough time for employees to become fully vaccinated before the policy goes fully into effect.

While we understand some employees’ reluctance to share this information, we are obtaining this information to create a safe and healthy workplace for all employees. We need vaccine information to effectively communicate quarantine requirements in the event of positive tests, to enforce face covering policies, and to comply with government regulations.  Additionally, the data is being collected to prepare for potential local, state, and federal government requirements.

While we understand that our fully remote workers may have different requirements under the scope of our COVID-19 vaccination policy, we are nevertheless gathering proof of vaccination for our entire workforce.

At this point, we are only asking that employees provide proof of vaccination status. If the company decides to implement a mandatory vaccination policy, you will be given an opportunity to request a medical or religious accommodation at that time. 

Pay-Related FAQs

Most of our contingent workforce is paid on a weekly basis. Please check with your Acara Point of Contact or refer to your onboarding paperwork, within our eStaff Portal for confirmation. Contact us if you are uncertain who your Acara Point of Contact is.

All checks are delivered from our corporate office in Buffalo, NY. If your work hours were submitted on time (as required), your pay will be sent for delivery prior to pay day. It is highly recommended that you enroll in one of our electronic payment options to avoid delays due to uncontrollable USPS delivery issues. Learn about our electronic payment options.

Although you may receive your funds or be able to pick up your check earlier, pay day is every Friday.

When you signed up for the electronic pay method, you elected to receive your paystubs by email or mail.  Please check your email folders (both spam and inbox) for an email from ContractDDAdvice@aleroninc.com. If you selected USPS delivery and you are not receiving your pay stubs via mail, please verify with your Acara Point of Contact that we have your correct address on file.

Please review your start details for guidance on when to expect your timekeeping information and how you will obtain it.  If this information was not included in your start details email, please reach out to your Acara Point of Contact for further guidance. Please note, if your assignment requires you to utilize the Aleron Timekeeper you will receive log in information by the third business day after you start.

Contact your Acara Point of Contact or local branch for your check number and then complete this form

Unfortunately, we do not offer pay for jury duty or bereavement. However, there may be other options available to you. Depending on your state you may be entitled to Mandated Sick Pay which can cover bereavement. If you are entitled to Paid Time Off through your assignment you may use that to cover time off. Please contact your Acara Point of Contact for further details about what is offered to you.

Please click here to view a state by state explanation on sick pay. If eligible, you can also view your available balance for State Mandated Sick Pay on your pay stub.

If you believe you are eligible, but do not see a balance on your pay stub, please contact the Benefits Department.

Benefit FAQs

Yes, there are benefits you may qualify for. Introductory information regarding our available benefits and how to sign up is included in your onboarding documents in eStaff. To obtain additional information, email the Benefits Department

Please reach out to the Benefits Department for more information on the leaves available to you. 

Please click here to view a state by state explanation on sick pay. If eligible, you can also view your available balance for State Mandated Sick Pay on your pay stub.

If you believe you are eligible, but do not see a balance on your pay stub, please contact the Benefits Department.

COVID-19 FAQs

Please refrain from reporting to your assignment until you speak with an Acara representative and your client contact.  Immediately contact your Acara Point of Contact and Client Point of Contact via phone to receive next steps. If you are uncertain who that is, please call your local branch and fill out the Contact Us form.  Be sure to include that you are reaching out regarding COVID-19.

Please click here to see our response to COVID-19.  If you have additional questions or want to know what precautions are being taken at your work location/in your state, please reach out to your main point of contact.

Communication FAQs

The best way to find your Point of Contact is by referencing the start date details that were emailed to you before your first day. If this information was not clear in that email, you can quickly find out by connecting with the individual who sent you that information. 

If you no longer have your start details email, please contact us. Please select “Point of Contact Clarification” and be sure to reference the client site where you work.

If you need to make changes to your name, phone number, or address, please complete this form. A representative will follow up. To update your email address, please reach out to your Acara Point of Contact. 

Please contact your main point of contact. If your concern relates to your main point of contact or you are unsure who that is, please use our Contact Us form and select “Assignment Feedback.”  When submitting your form, please indicate if you would like someone other than your primary point of contact to reach out to you.

Please be sure to notify both your client contact (if applicable) and your Acara Point of Contact. It is important you notify all parties with as much notice as possible for any call outs and follow the specific instructions related to your assignment. Any prescheduled absences should be preapproved by Acara and the client contact.  

General FAQs

The best way to verify your own employment will be through use of our online form. It is important to note that you may only verify your own employment through this portal and that it may take up to five business days to complete.

If a third party must request verification, they require a signed release from you that is to be submitted to our Human Resources Department. They can be contacted at  verificationrequests@aleroninc.com.

Yes! Please reach out to your point of contact and let them know you have someone you would like to refer. Make sure to ask about the referral bonus and how it works! Look for text message and email reminders about referrals—you can always respond to the person messaging you. If you are uncertain who your point of contact is, contact us and select “Submit a Referral” from the menu. A representative will follow up.

Although you perform work for our customer, you are an Acara Solutions employee. It is important that you channel all concerns and questions directly to your designated Acara Point of Contact.

You may access your onboarding forms through our secure eStaff portal. Your forms are posted in your account for review at any time. Your login for eStaff will be the same as it was during the onboarding process. If you are uncertain on what your login is, please contact your Acara Point of Contact.

It is highly recommended that you provide two weeks’ notice in writing to both Acara Solutions and the client you are assigned to. Email is the best way to ensure it is documented and communicated to both parties simultaneously. 

Yes! Please view our current job listings at www.superiorjobs.com. You are able to search opportunities by location and title, apply for new opportunities, and more!  You can always reach out to your Acara Point of Contact for additional help being placed in a new opportunity!

Please immediately contact your Acara Point of Contact to complete an Employee Injury Report. Additionally, please be sure to notify your client point of contact. It is important that even if you believe the injury to be mild or if the client tells you they will handle it, that you communicate with Acara Solutions directly to report any work-related injury. 

Contact us if you are uncertain who your Acara Point of Contact is.

The best way to find your Point of Contact is by referencing the start date details that were emailed to you before your first day. If this information was not clear in that email, you can quickly find out by connecting with the individual who sent you that information. 

If you no longer have your start details email, please contact us. Please select “Point of Contact Clarification” and be sure to reference the client site where you work.

If you need to make changes to your name, phone number, or address, please complete this form. A representative will follow up. To update your email address, please reach out to your Acara Point of Contact. 

Please contact your main point of contact. If your concern relates to your main point of contact or you are unsure who that is, please use our Contact Us form and select “Assignment Feedback.”  When submitting your form, please indicate if you would like someone other than your primary point of contact to reach out to you.

Please be sure to notify both your client contact (if applicable) and your Acara Point of Contact. It is important you notify all parties with as much notice as possible for any call outs and follow the specific instructions related to your assignment. Any prescheduled absences should be preapproved by Acara and the client contact.  

The best way to find your Point of Contact is by referencing the start date details that were emailed to you before your first day. If this information was not clear in that email, you can quickly find out by connecting with the individual who sent you that information. 

If you no longer have your start details email, please contact us. Please select “Point of Contact Clarification” and be sure to reference the client site where you work.

If you need to make changes to your name, phone number, or address, please complete this form. A representative will follow up. To update your email address, please reach out to your Acara Point of Contact. 

Please contact your main point of contact. If your concern relates to your main point of contact or you are unsure who that is, please use our Contact Us form and select “Assignment Feedback.”  When submitting your form, please indicate if you would like someone other than your primary point of contact to reach out to you.

Please be sure to notify both your client contact (if applicable) and your Acara Point of Contact. It is important you notify all parties with as much notice as possible for any call outs and follow the specific instructions related to your assignment. Any prescheduled absences should be preapproved by Acara and the client contact.  

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